Shipping Policy

At NBA Fan Essentials, we are committed to delivering high-quality, custom gear to your doorstep. Because our products are made-to-order, we prioritize transparency in our fulfillment process. By placing an order, you agree to the terms outlined below.

1. Delivery Timeline

Total delivery time is calculated by adding Production (Handling) Time to Transit (Shipping) Time.

• Business Days: Monday – Friday (9:00 AM – 5:00 PM MT).
• Order Cut-off: 5:00 PM MT. Orders placed after this time will begin processing the following business day.

Region	Production Time	Transit Time	Estimated Total
United States	1–4 Business Days	4–10 Business Days	5–14 Business Days
International	1–4 Business Days	4–15 Business Days	5–19 Business Days

2. Shipping Costs

Shipping rates are calculated in USD based on your order subtotal:

• Standard Shipping: Flat rate of $5.99 for all orders under $100.
• Free Shipping: Applicable to all orders over $100.

3. Carriers & Fulfillment

To ensure the most efficient delivery, we utilize a distributed network of fulfillment centers. Your order may ship from the U.S. or from one of our international partners depending on product availability and your location.

Our Trusted Carriers:

• USA: USPS, DHL US, DHL Parcel.
• International: Australia Post, Canada Post, DHL Express UK, Yun Express, Yanwen.

4. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and carrier information. You can monitor your package’s progress directly through our Order Tracking Page.

5. Potential Delays

While we aim for consistent delivery, external factors such as weather, customs inspections, or high-volume seasons may cause occasional delays.

Important Note: In rare instances, shipping may extend to 20–25 business days. We kindly ask that you wait for this window to pass before contacting support regarding a late delivery. If your package has not arrived after 25 business days, we will take immediate action to assist you.

6. Shipping Restrictions

• Single Destination: We only support one shipping address per order.
• PO Boxes: Supported within the U.S. via USPS.
• APO/FPO: Delivery is not guaranteed as not all partner carriers support these locations.

7. Taxes, Duties & VAT

For international orders, NBA Fan Essentials does not collect duties or VAT at checkout. All import fees, taxes, and customs charges are the sole responsibility of the recipient. Please consult your local customs office for specific rates.

8. Contact Information

Our dedicated support team is here to help you get the most out of your fan gear. To ensure your inquiry is tracked and resolved as efficiently as possible, we handle all customer support exclusively via email.

• Email: [email protected]
• Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)
• Response Time: Typically within 24 business hours.

Company Details:

• Business Name: DIAMOND TUMBLER DESIGNS LLC (Operating as NBA Fan Essentials)
• Registered Address: 2753 N Springfield St, Orange, CA 92867, USA
• Please Note: We operate exclusively as an online store. Our registered address is an administrative office only; we do not have a physical retail location for browsing, order pickups, or in-person returns.