Payment Policy

At NBA Fan Essentials, we want every customer to have a clear, secure, and convenient checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and what to do if you experience a payment issue.

NBA Fan Essentials is owned and operated by DIAMOND TUMBLER DESIGNS LLC. By placing an order on our website, you agree to the payment terms outlined below.

1. Accepted Payment Methods

We accept secure online payments through the payment methods available at checkout. Depending on availability and your location, accepted payment methods may include:

Major credit cards
Major debit cards
PayPal
Other payment options displayed during checkout

All available payment methods will be shown clearly before you complete your order. We do not accept cash, checks, money orders, bank transfers, or payment on delivery.

2. Payment Currency

All prices on our website are listed and charged in United States Dollars (USD), unless otherwise stated at checkout.

If your payment card or account uses a different currency, your bank or payment provider may apply currency conversion rates or additional fees. NBA Fan Essentials does not control these fees and is not responsible for charges applied by your bank, card issuer, or payment provider.

3. Payment Security

Your payment security is important to us. Payments are processed through secure third-party payment processors. NBA Fan Essentials does not store your full credit card or debit card information on our website.

During checkout, payment information is transmitted securely through encrypted payment systems. Your payment provider may also use additional verification steps to help protect your account and prevent unauthorized transactions.

4. When Your Payment Is Charged

Your payment is charged when you place your order successfully through our checkout page. Once payment is confirmed, you will receive an order confirmation email at the email address provided during checkout.

If you do not receive an order confirmation email after placing an order, please check your spam or junk folder first. If you still cannot find it, contact us at [email protected].

5. Failed or Declined Payments

If your payment is declined or cannot be completed, your order may not be processed. Payment issues can happen for several reasons, including:

Incorrect billing information
Insufficient funds
Card issuer or bank restrictions
Expired card information
Security verification requirements
Temporary payment gateway issues

If your payment fails, please review your billing details and try again. You may also contact your bank, card issuer, or payment provider for more information.

6. Order Review and Payment Verification

For security reasons, some orders may require additional review before processing. If we need to verify information related to your order, we may contact you by email.

NBA Fan Essentials reserves the right to cancel or hold an order if payment cannot be verified, if the transaction appears unauthorized, or if the order information appears incomplete or inaccurate.

7. Payment Authorization and Fraud Prevention

To help protect our customers and our store, payment transactions may be screened for fraud prevention. Orders may be delayed or canceled if a transaction is flagged as suspicious or if payment authorization cannot be confirmed.

If an order is canceled due to payment verification issues, any authorized charge or pending hold should be released by your payment provider according to their processing timeline.

8. Refund Payments

If a refund is approved under our Return and Refund Policy, the refund will be issued to the original payment method used for the order.

Approved refunds are generally processed within 1-5 business days after approval. After we process the refund, your bank or payment provider may need an additional 3-7 business days to post the funds to your account.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

9. Taxes, Duties, and Additional Charges

Applicable taxes, shipping fees, or other charges may be shown during checkout before you complete your order.

For international orders, import duties, customs fees, VAT, or other local charges may be required by your country or region. These charges are the responsibility of the customer unless otherwise stated at checkout.

10. Payment Issues After Placing an Order

If you believe you were charged incorrectly, charged more than once, or did not receive an order confirmation after payment, please contact us as soon as possible.

To help us review your request efficiently, please include:

Your full name
Your order number, if available
The email address used at checkout
A brief description of the payment issue
Any relevant screenshots or payment confirmation details

11. Contact Information

If you have questions about payments, billing, refunds, or order charges, please contact our customer support team by email.

Store Name: NBA Fan Essentials
Owned and Operated by: DIAMOND TUMBLER DESIGNS LLC
Email: [email protected]
Address: 2753 N Springfield St, Orange, CA 92867, USA
Business Days: Monday – Friday
Business Hours: 9:00 AM – 5:00 PM PT
Store Type: Online only. No physical retail store, order pickup, or in-person returns.

We aim to respond to customer support inquiries within 24 business hours.